These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
The terms and conditions as set out hereunder constitute the entire agreement between you and Real Ha Giang. If you do not read or accept these terms and conditions, do not use this website (the ‘service’). By accessing any part of the therealviet.com website, you consent to be bound by these terms and conditions.
therealviet.com reserves the right to terminate, change any services and information provided by therealviet.com at any time, at the company’s discretion, without prior notice. In order to get access and use the company’s services and information, you may be required to provide certain registration information when you sign up for a membership or subscribe to the newsletter.
If you choose or are provided with a username, password, or any piece of information as part of security procedures, you are obligated to keep this information confidential and not disclosed to any other person or organization.
You also acknowledge that your account is exclusively for you and agree not to provide your account information to anyone to access our services and information. You agree to notify immediately of unauthorized access using your username or password.
therealviet.com has the right to disable any username, password, or other identifiers, chosen by you or provided by the company at any time according to the company’s regulations without notifying the reason for disabling.
3. Intellectual Property Rights
You may not use therealviet.com trademarks without the company’s prior written permission. The trademarks of third parties, logos, products or services, designs, or slogans on the web do not necessarily indicate any affiliation of such third parties.
5. Prohibited Behavior
6. Make A Booking
The booking should be made through therealviet.com website or sent fax, mail, or e-mail to:
Real Ha Giang
Head Office: Muong Hoa, Lao Cai
Phone Number/WhatsApp: +84886766031
7. Payment And Deposit
To ensure each party is responsible for fulfilling any of its obligations, we set out below our standard payment terms and conditions
Deposit: 50% or Either full payment of total cost will be required and decided base on individual tour basis. This should be done via one of our available online payment methods. Customers will receive confirmation documents or vouchers within 24 hours after we have received the deposit.
Final Payment: Before travel date. Payment by cash/ bank transfer or credit cards are accepted.
Payment Types: Pay Online by Paypal
For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.
8. Confirm Booking & Voucher
All confirmations are generally confirmed by return fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation. Voucher will be issued by Real Ha Giang after the booked trip is confirmed and payment is completed. A service voucher will be given for customer directly or by email/fax.
9. Liability And Insurance
Real Ha Giang is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute a suitable arrangement of similar value. Participation on any tour implies full agreement to the above conditions by all parties involved.
10. Cancellations & Refund
Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab. There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.
Main services general cancellation policy by customer (applied for FIT clients, for GIT clients we will update separate condition when we are dealing):
- More than 48 hours before the starting time: 100% refund but with USD 2 / person as handling fee
- 24 hours to 48 hours before the starting time: 50% of the total tour price will be refunded
- Within 24 hours before the starting time: No refund
- Passenger not showing up: No refund
- 7+ days prior tour start date: 100% reimbursement of the tour price (no cancellation charges)
- 6 to 2-days prior tour start date: 25% reimbursement of the tour price
- 1 day prior or same day of tour start date: no reimbursement
Whilst we manage to reserve all the suggested services for our clients, in case of transportation accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.
If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don’t accept the alternative option or don’t want to change the date, we will refund your deposit.
12. Real Ha Giang Guarantee
The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.
We want you to pay the lowest price possible for your vacation on Vietnam. Should you find your cruise cabin, hotel room with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.
We guarantee our price is THE BEST. If a client can find a lower price than we offer in our website we will match it.
Condition for matching a price: the price is public on the web, the product has to be the same (same conditions and same booking conditions). Submit a claim it is possible only before the payment or one day after. We will not match those prices that are not public or offered by email. Also, we will not match a lower price after one day of the payment.
Our every single partner is handpicked carefully and seriously to make sure you will have the most comfortable and pleased stay. We make inspections of all our products and services regularly. In the case our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.
Money back guarantee
In case the service we provide isn’t qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complaint is rational.
13. User’s Contribution
The company’s service may contain messages, personalized or profiled web pages, messaging functionality, and other interactive features (Interactive Services) that allow users to send, publish, transmits to others content or materials (Member’s Contribution) or through the company’s services. Any information that you submit to therealviet.com services will not be considered confidential information. By contributing any contributions to our services, you grant the irrevocable, complete, perpetual, and free of charge to republish, display, distribute, and modify.
You guarantee that you own or control all rights to the information that you contribute to therealviet.com. You guarantee the legality, reliability, accuracy, and suitability of such information. We don’t take responsibility to any third parties for the content or accuracy of any user’s contribution.
14. Monitoring And Execution
therealviet.com has the right to eliminate or refuse to give any user’s contributed information according to the company’s assessment; implement the modifications that the company thinks are necessary to the user’s contribution; reveal your identity or other information about you at the request of competent authorities; terminate or suspend your access to all or parts of the company’s service for any or no reason. therealviet.com does not review the document before it is published on therealviet.com services and cannot guarantee immediate removal of such information after it has been posted.
15. Content Standards
The standard applies to any and all user’s contributions. User’s contributed content must comply with legal regulations. therealviet.com does not take any responsibilities to any third parties for the unable to remove the user-contributed information of the company on therealviet.com services immediately.
16. Copyright Violations
therealviet.com takes copyright issues seriously and will respond to notice of copyright violations in accordance with the provisions of the law. If you believe that any information provided on therealviet.com violates your copyright, you can request to remove this information from the website’s services by sending a notice to therealviet.com by email or other appropriate forms of communications.
17. Based On The Information Provided
The information available on or through the therealviet.com Service is provided solely for general information purposes. We can update this information over time, but its content is not necessarily complete or up to date. Any information available on the website is subject to change at any time, and we are under no obligation to update such information.
The information provided on therealviet.com is for general information purposes. We refuse to take responsibility for accuracy, completeness, reliability, effectiveness, usage, or results of use matters published on therealviet.com, and you are responsible for any action based on the use of any information published on therealviet.com.
18. Warranty Disclaimers
We do not guarantee that files available for download from the internet or website will not contain viruses or destructive codes. You are responsible for implementing all the checking procedures to meet specific requirements to protect you against viruses and destructive codes.