Cancellation Policy


7+ days prior tour start date: 100% reimbursement of the tour price (no cancellation charges)

6 to 2-days prior tour start date: 25% reimbursement of the tour price

1 day prior or same day of tour start date: no reimbursement

For bus

More than 48 hours before the starting time: 100% refund but with USD 2 / person as handling fee

24 hours to 48 hours before the starting time: 50% of the total tour price will be refunded

Within 24 hours before the starting time: No refund

Passenger not showing up: No refund


NO REFUND for BUS, TRAIN, and TOURS for whatever reason if you booked on the Holidays in Vietnam When it comes to public holidays and New Year’s Day in Vietnam, it is important to be aware that the cancellation time for buses, trains or tours is 72 hours. This means that if you decide to cancel after this timeframe passes, we will not be able to provide any refunds for your money for any reason. This policy remains in place to ensure that businesses are not financially penalized due to last-minute cancellations. To avoid disappointment and save yourself financial loss, make sure you plan ahead and take the necessary cancellation precautions when booking transportation during public holidays or New Year’s Day in Vietnam.

For details about the holiday in Vietnam, please check this article

Why Book A Private

Personal Travel Specialist
Dedicated travel specialist

Handpicked Accommodation (Homestay)
Best location & price

Flexible Meal Plan
Tickle your taste buds

Private Guide and Car
Hassle-free tour experience

Adjust the physical activity
We can adjust the difficulty of all of our hikes to your wishes and abilities.

Responsive Customer Service
24/7 care

People Say About Us

gwen p gwen p@267gwenp Read More This trek is the #1 experience I would recommend in Vietnam. This Ha Giang Loop was an amazing experience, much better than I was anticipating. Sinh is a very engaging, knowledgeable, fun guide. Getting to see his home and meet his family was a really cool experience that I haven’t heard of people getting with other tours. The loop itself is pretty challenging and full of beautiful views. The home stays were much better than expected. Very comfortable and there are other travelers from other tour companies so it is really fun to get to hang out with them, as well as to meet the families who live in the home stays.

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If you don’t like our tours after joined, then we will gladly refund your money. No questions asked!